Spa Policies.

Feel free to contact us with questions

Policies & Procedures.

Medical Spa Policies.

We ask that you consider our policies not as restrictions, but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to patients when they make the appointments. We welcome you to Achieve Beautiful Skin Medical Spa and wish you a wonderful experience.


Appointments can be made over the phone or through our website. We recommend that you schedule future appointments in advance to ensure your preferred time is available, as early morning, evening, and Saturdays are the most requested times.

All booked appointments will be confirmed by our staff one or two days prior to your scheduled appointment. Please inform us of your preferred contact method (call, text, or email).

*Scheduling an appointment is your acceptance of our policies.

When Should I Arrive?

As we are a medical spa, we require that all new patients to fill out a skin health history information and consent form. We ask that all NEW patients arrive 15 minutes prior to their appointment in order to complete all the necessary paperwork. Existing patients that are starting a new treatment are asked to arrive 10 minutes prior to their appointment. All other patients may arrive 5 minutes prior to their scheduled appointment.

Is There Anything I Should Do Prior To My Appointment?

We ask that all patients read and understand the information on our website regarding treatments. Patients receiving Laser Hair Removal treatments must have all areas cleanly shaven and free of any lotions, powders, or deodorants before each treatment. It is recommended to shave the day of your appointment. Do not pluck, tweeze, or wax the area.

If you are scheduled for a Rejuvapen treatment, we recommend applying our pharmaceutical grade numbing gel 30 minutes prior to your appointment time. For your convenience we offer a complementary pre-treatment application here at the MediSpa. Please call ahead prior to picking up your pre-treatment gel. This is to be applied prior to checking in and will ensure ample numbing time for your treatment.

We also suggest that all patients receiving any of our Peels or Facial treatments arrive without makeup if possible.

What If I Am Late For My Appointment?

Our scheduling is designed to to permit the correct amount of time to complete your service. A late arrival with deprive you of your precious treatment time. In fairness to others, your treatment must end on time so the next patient’s session can begin on time. If you cannot arrive on time we will do our best to complete as much of your treatment as possible. However, if you need to be rescheduled, you will be charged a fee. Regarding bad weather and traffic, leave enough time to arrive on time or a few minutes early to your appointment.

Thank you for your understanding and cooperation.


Your medical spa appointment is reserved exclusively for you. Should you need to cancel or reschedule an appointment please do so within 24* hours of that appointment. If you cancel, reschedule, or fail to make your appointment with less than a 24-hour notice, you will be charged 50% of the total cost of that appointment. This fee cannot be paid with a gift certificate.

*We do understand emergencies arise and this will be given consideration on a case by case basis.

Product Returns.

Your satisfaction is our utmost concern. If you are not satisfied with one of our products, please bring in that product within two weeks of the purchase. We will gladly exchange the full value of the product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we will give you a refund credited back to you in the same method of payment you used for purchase.


The Medical Spa accepts Visa, MasterCard, Discover, Checks with proper identification, and Cash.

If you have a gift card or gift certificate of any kind you must notify us before your treatment begins. Please note these are not transferable and non-refundable.

For your Enjoyment.

We request that you leave babies and children at home. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us is a memorable experience.

Tell a Friend.

Referrals are greatly appreciated and are the highest compliment you can give us at Acheive Beautiful Skin Medical Spa. For every referral who purchases a service, you will receive a gift card to our MediSpa to be used towards any service of your choice.

General Policies.

  • All prices, policies, and services are subject to change without notice.
  • All times stated are approximate.
  • Scheduling an appointment is your acceptance of these policies.

Questions? Get in Touch.

Tuesday – Friday 8:00a.m. – 5:00p.m.
Saturday 8:00a.m. – 5:00p.m.

Closed on Sunday and Monday